Refund policy

RETURNS & REFUNDS

All sales are final. Due to the personal-care nature of our products, we do not accept returns or exchanges, and we do not issue refunds for change of mind, incorrect selection, or scent or texture preference. This applies to opened and unopened products alike, as returned personal-care items cannot be resold under any circumstance.

Damaged or incorrect orders. If your order arrives damaged, or you receive an item you did not order, contact us within 7 days of delivery at care@clayure.com with your order number and photographs of the item and packaging as received. Verified claims are resolved by replacement of the affected item. Replacements are shipped at no cost to you.

Non-delivery. All orders ship with tracking. If tracking shows delivery and the package cannot be located, contact us within 7 days and we will assist with a carrier inquiry. Claims for packages marked delivered are subject to carrier investigation.

Cancellations. Orders may be cancelled before dispatch. Once an order has shipped it cannot be cancelled.